Privacy Policy

Introduction

Welcome to Hellicrase ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.

Please read this privacy policy carefully before using our services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.

1. Information We Collect

1.1. Personal Data

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: Includes first name, last name, username or similar identifier, title, date of birth.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes payment card details (though we do not store complete credit card information on our servers).
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.
• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Includes information about how you use our website and services, such as the content you view, how long you spend on certain pages, and the features you use.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

1.2. Aggregated Data

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.

1.3. Children's Data

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take necessary actions.

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide our services: To process and deliver your subscription, manage payments, fees, and charges, and collect and recover money owed to us.
• To personalize your experience: To deliver relevant content, recommendations, and features tailored to your preferences and interests.
• To improve our services: To administer and protect our business and this website, perform troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
• For marketing purposes: To deliver relevant marketing communications to you about our products and services that may be of interest to you. You can opt out of these communications at any time.
• For legal compliance: To comply with legal obligations, respond to legal requests, and exercise or defend legal claims.

2.1. Automated Decision Making

We use automated decision-making as part of our recommendation system to enhance your experience with our platform. This involves analyzing your usage patterns and preferences to suggest content that may interest you. No legal or similarly significant effects on you arise from this automated processing.

3. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Partners: Content providers, distributors, and other partners who help us deliver our services or who collaborate with us on promotions.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Authorities and Regulators: Government bodies, regulators, law enforcement agencies, courts, or other authorities as required by law.
• Business Transferees: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

4. International Transfers

We may transfer your personal data to countries outside your country of residence, which may have different data protection laws. Whenever we transfer your personal data internationally, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the relevant regulatory authorities.
• Using specific contracts approved by regulatory authorities that give personal data the same protection it has in your country.
• For transfers to the United States or other countries without an adequacy decision, implementing additional measures such as standard contractual clauses or binding corporate rules as appropriate.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of your country of residence.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encryption of sensitive data
• Secure network infrastructures with limited access
• Regular security assessments and penetration testing
• Strict access controls for employees and contractors
• Regular staff training on data protection and security

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

In some circumstances, we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

7. Your Legal Rights

Depending on your location, you may have various rights regarding your personal data, which may include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to request that we transfer your personal data to you or to a third party in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to our processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

8. Cookie Policy

8.1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site. Cookies allow our website to recognize your device and store information about your preferences or past actions.

8.2. Types of Cookies We Use

We use the following types of cookies on our website:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us improve the way our website works.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

8.3. Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. You may also not be able to use some of our features or services properly.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this page.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions about this privacy policy or our privacy practices, or if you wish to exercise any of your legal rights, please contact us at:

Hellicrase

2 Craig Estate

New Jeremymouth BT47 2QQ

United Kingdom

Email: privacy@hellicrase.com

Phone: +443181103090

You have the right to make a complaint at any time to the data protection authority in your country. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.